Terms of service

Terms of Service & Conditions of Sale

Last updated: 8 June 2026

These Terms of Service and Conditions of Sale (the “Terms”) form a legal agreement between you and Primemode (“PrimeMode,” “we,” “us,” “our”). They govern your access to and use of getprimemode.com and any related sites, content, and services (the “Site”), and your purchase of any products from us. Please read them carefully and keep a copy for your records. By accessing or using the Site, or by placing an order, you agree to these Terms. If you do not agree, please do not use the Site or place an order.

Please note the following before you continue:

  • These Terms include a health disclaimer (Section 12), a disclaimer of warranties (Section 17), and a limitation of our liability (Section 18).
  • Section 19 explains your statutory consumer rights, which are not affected by these Terms.
  • IF YOU ARE A RESIDENT OF THE UNITED STATES, SECTION 21.1 REQUIRES MOST DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION. YOU MAY OPT OUT WITHIN 30 DAYS. These arbitration and class-waiver provisions do not apply to customers outside the United States.

Who we are and how to reach us

Primemode operates this Site. You can contact us at info@getprimemode.com.

Our mailing address is: 16192 Coastal Highway, Lewes, DE 19958, USA.

This address is a registered mailing address only. It is NOT a warehouse, fulfilment centre, or returns address. Please do not send products, returns, parcels, or any shipments to this address — they cannot be received or processed there and may be lost or refused. To return a product, follow Section 11 and contact us first at info@getprimemode.com for return instructions.

1. Eligibility and Capacity

By using the Site or placing an order, you confirm that you are at least 18 years old (or the age of majority in your country, state, or province of residence, if higher) and that you have the legal capacity to enter into a binding contract with us. Our products are intended for adults. If you are not of legal age, you may not use the Site or purchase from us.

2. Changes to These Terms

We may update or change these Terms from time to time to reflect changes in our products, the Site, our practices, or the law. When we make changes, we will post the updated Terms on this page and revise the “Last updated” date above. For significant changes, we will take reasonable steps to notify you (for example, by a notice on the Site or by email). Changes apply to orders placed after the updated Terms are posted; the Terms that applied when you placed an order continue to govern that order. Your continued use of the Site after changes are posted means you accept the updated Terms.

3. Privacy

Our Privacy Policy explains how we collect, use, and protect your personal information. It is incorporated into these Terms by reference. If you opt in to receive SMS or text messages from us, our Messaging Terms and Messaging Privacy Policy also apply.

4. Acceptable Use

You agree to use the Site only for lawful purposes and in a way that does not infringe anyone else’s rights or restrict their use of the Site. You agree not to:

  • use the Site or any product for any unlawful, fraudulent, or unauthorised purpose, or in breach of any applicable law or regulation;
  • attempt to gain unauthorised access to, interfere with, damage, or disrupt the Site, its servers, or its security features, including by introducing viruses or malicious code;
  • post or transmit material that is abusive, obscene, defamatory, harassing, or that discriminates against others;
  • infringe our intellectual property rights or those of any third party;
  • collect or harvest personal information of other users, or submit false or misleading information; or
  • use any automated means to scrape, copy, or monitor the Site without our written permission.

We may suspend or terminate your access to the Site if you breach these Terms, if you provide false or incomplete information, or where we are required to do so by law. We may also take any action and pursue any remedy available to us.

5. Products for Personal Use Only

Products you purchase from us are for your personal, non-commercial use. You agree not to resell, redistribute, modify, repackage, or export any product you order from us. Reselling our products outside of authorised channels can result in products becoming materially different, which may affect their safety, quality, or our ability to honour any guarantee. We may limit, refuse, or cancel orders that, in our reasonable judgement, appear to be placed by dealers, resellers, or distributors.

6. Product Information, Pricing, and Availability

We try to describe and price our products accurately, but we do not warrant that all information on the Site is complete, current, or error-free. Product descriptions, pricing, promotions, shipping charges, transit times, and availability may contain typographical errors, inaccuracies, or omissions, and may change at any time without notice. We reserve the right to correct any errors and to change or update information, and (subject to Section 7) to cancel orders affected by an error, even after an order has been submitted. Where an order is cancelled for this reason after you have paid, we will refund the amount you paid for the affected items.

We have made every effort to display the colours and images of our products accurately, but we cannot guarantee that your device’s display of any colour will be accurate. Products may also be available in limited quantities and may be available exclusively online.

7. Orders and Order Acceptance

When you place an order, you confirm that all information you provide is accurate and complete. An order confirmation (in any form) acknowledges that we have received your order; it does not by itself mean we have accepted it. A binding contract of sale is formed only when we dispatch the products to you, or otherwise confirm acceptance. We may refuse or cancel any order — for example, where the product is unavailable, where there has been a pricing or description error, where we suspect fraud or a breach of these Terms, or where we are unable to obtain payment authorisation. If we cancel an order you have already paid for, we will refund you to your original payment method. We may also request additional information before processing an order.

8. Payment

By submitting payment information, you represent that you are authorised to use the payment method, that the information you provide is complete and accurate, and that sufficient funds or credit are available. You are responsible for any fees your bank or card issuer applies; we are not responsible for those fees.

We and our payment service providers may receive updated card details from your card issuer (for example, a new card number or expiry date) and may update your details accordingly so that recurring or future payments are not interrupted. You can usually opt out of your card’s automatic updating service by contacting your card issuer. If your bank or card issuer reverses a charge, we may bill you directly and seek payment by another method.

9. Subscriptions and Automatic Renewal

Some products may be offered on a subscription basis. If you choose a subscription, you are enrolling in a recurring purchase that automatically renews and bills until you cancel. Before you complete a subscription order, we will clearly show you the price, the billing frequency, and that the subscription renews automatically. By placing a subscription order, you authorise us to charge your payment method on each renewal date until you cancel.

You can cancel at any time, and cancellation is free. To avoid being charged for your next shipment, please cancel at least 24 hours before your next scheduled billing or dispatch date; cancellations made after that point take effect from the following cycle. You may cancel by emailing info@getprimemode.com or through your account if self-service cancellation is available. We will confirm your cancellation. If a renewal payment fails, we may contact you for an alternative payment method and may pause or cancel the subscription. Nothing in this section limits any statutory cancellation or cooling-off rights described in Section 19.

10. Shipping and Delivery

For shipping options, processing times, destinations, and delivery estimates, please see our Shipping & Delivery page. You are responsible for providing an accurate shipping address and contact details. We are not responsible for delayed, failed, or misdirected deliveries caused by incorrect or incomplete address information you provide. If you need to correct or cancel an order before it ships, contact us as soon as possible at info@getprimemode.com — we will try to help, but we cannot guarantee that we can change an order once it is in processing.

Delivery confirmation

Many things can happen at a delivery address that are outside our control. Where a carrier’s tracking records the parcel as delivered to the address you provided, that confirmation is treated as proof of delivery, even without a signature. This does not affect any rights you have if your goods are faulty, damaged, or not as described (see Sections 11 and 19).

11. Returns, Refunds, and Money-Back Guarantee

Our full return and refund process is set out in our Refunds & Returns policy and our Cancel or Change Your Order page, which form part of these Terms. Please do not return any product without contacting us first at info@getprimemode.com to receive return instructions and the correct return address. As noted above, our Lewes, DE address is a mailing address only and cannot receive returns.

Where we offer a money-back guarantee, the specific terms (including the eligible period and conditions) are described on the relevant product page and in our Refunds & Returns policy. After we receive an eligible return, refunds are normally processed within 1–2 business days, and your bank or card issuer may take up to 10 additional days to post the refund to your account. Refunds are issued to your original payment method. The rights in this section are in addition to, and do not replace, your statutory consumer rights in Section 19.

12. Health Disclaimer and No Medical Advice

Our products are dietary or food supplements. Information on the Site — including product descriptions, articles, and customer reviews — is provided for general informational purposes only. It is not medical advice and is not a substitute for advice from a qualified healthcare professional.

These statements have not been evaluated by the U.S. Food and Drug Administration (FDA) or by any equivalent regulatory authority in the other countries where our products are sold. Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

Individual results vary and depend on factors unique to you, such as your age, health, lifestyle, and consistency of use. We do not promise that you will achieve any particular result. Always read the label and directions before use. Consult your doctor or a qualified healthcare professional before using any supplement, especially if you are pregnant, breastfeeding, under 18, taking medication, or have a medical condition. Stop use and seek advice if you experience an adverse reaction.

13. Reviews, Testimonials, and Submissions

We welcome your reviews, photos, comments, and suggestions. Anything you submit or post to us or the Site (“Submissions”) is treated as non-confidential. By making a Submission, you grant us a royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, reproduce, adapt, publish, and display that Submission — together with any first name and city you provide — in any media, including for advertising and marketing, at our discretion. You confirm that your Submission is true and accurate, is your own, and does not infringe anyone else’s rights. You can ask us to remove a review or testimonial you submitted by contacting info@getprimemode.com. Testimonials reflect the individual experiences of the people who give them and are not a guarantee that you will have the same experience.

14. Intellectual Property and Trademarks

All content on the Site — including text, images, photographs, graphics, logos, designs, layouts, and software (the “Content”) — is owned by or licensed to PrimeMode and is protected by copyright, trademark, and other intellectual property laws in the United States and internationally. We grant you a limited, personal, non-commercial, revocable licence to view and use the Site and Content for the purpose of shopping with us. You may not copy, reproduce, distribute, republish, modify, sell, license, or create derivative works from any part of the Site or Content, or use it to build any business, without our prior written consent. The PrimeMode name, logos, and trademarks may not be used without our prior written permission. All rights not expressly granted are reserved.

15. Copyright Complaints (Notice and Takedown)

We respect intellectual property rights. If you believe content on the Site infringes your copyright, please email info@getprimemode.com with: (i) a description of the work you say is infringed; (ii) a description of the allegedly infringing material and enough information for us to locate it; (iii) your contact details; (iv) a statement that you have a good-faith belief the use is not authorised by the rights holder, its agent, or the law; (v) a statement, made under penalty of perjury (where applicable), that your notice is accurate and that you are authorised to act; and (vi) your physical or electronic signature. For U.S. users, this serves as our designated process under the Digital Millennium Copyright Act (DMCA). If material is found in good faith to infringe, we will remove or disable access to it.

16. Third-Party Links and Social Media

The Site may contain links to, or content from, third-party websites and social media platforms that we do not control. We are not responsible for the content, products, policies, or practices of any third party, and links are provided for convenience only. Comments and opinions expressed by users on our social media pages are their own and do not reflect our views; we are not obliged to monitor or remove user comments, and the platform’s own terms and policies apply. Please review any third party’s terms and policies before transacting with them, and direct any complaints about their products or services to them.

17. Disclaimer of Warranties

The protections in Section 19 (Your Statutory Consumer Rights) always take priority over this section. Subject to those rights, and to the maximum extent permitted by applicable law:

THE SITE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, AND WE MAKE NO WARRANTY THAT ANY PRODUCT, SERVICE, OR INFORMATION WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

Some jurisdictions do not allow the exclusion of certain warranties, so some or all of the above exclusions may not apply to you, and you may have additional rights (see Section 19).

18. Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability under product-liability or product-safety laws that cannot be excluded; and (d) any other liability that cannot be excluded or limited under the mandatory consumer law that applies to you (including, where applicable, the UK Consumer Rights Act 2015, EU consumer law, the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, and applicable Canadian and U.S. law).

Subject to the paragraph above and to Section 19, and to the maximum extent permitted by applicable law:

  • we are not liable for any indirect, special, incidental, consequential, exemplary, or punitive loss or damage, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with the Site, the products, or these Terms; and
  • our total aggregate liability to you for any claim arising out of or in connection with a product or order is limited to the total amount you paid us for the product(s) giving rise to the claim.

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for loss or damage that is not foreseeable. This section does not affect the rights described in Section 19.

19. Your Statutory Consumer Rights (Country-Specific)

If you are a consumer, you have legal rights that cannot be excluded or limited by these Terms. Nothing in these Terms affects those rights, and if any provision conflicts with the mandatory consumer law of your country of residence, that law prevails for you. In particular:

  • United Kingdom: Under the Consumer Rights Act 2015, goods we supply must be of satisfactory quality, fit for purpose, and as described, and you have remedies if they are not. You may also have a right to cancel certain online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to exceptions (for example, sealed health or hygiene products that have been opened). See our Refunds & Returns policy.
  • European Union & Ireland: You benefit from the legal guarantee of conformity for goods and, for most distance purchases, a 14-day right of withdrawal, subject to exceptions (including sealed goods unsuitable for return on health or hygiene grounds once opened), under applicable EU consumer law and national implementing legislation (including, in Ireland, the Consumer Rights Act 2022).
  • Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • New Zealand: If you are a consumer, the guarantees and remedies under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply and cannot be contracted out of.
  • Canada: Your provincial or territorial consumer-protection legislation may give you rights and remedies (including legal warranties) that cannot be waived; nothing in these Terms limits those rights.
  • United States: Some states do not allow certain warranty exclusions or liability limitations, so some provisions of these Terms may not apply to you, and you may have additional rights under your state’s law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless PrimeMode and its affiliates, and their respective officers, directors, employees, and agents, from any claims, losses, liabilities, damages, and reasonable costs (including reasonable legal fees) arising out of or connected with: (1) your breach of these Terms; (2) your misuse of the Site or any product; or (3) your violation of any law or the rights of a third party. If you are a consumer, this obligation applies only to the extent the relevant matter was caused by your own fault, and it does not require you to compensate us for losses caused by us.

21. Governing Law and Dispute Resolution

21.1 If you are a resident of the United States

These Terms and any dispute between you and us are governed by the laws of the State of Delaware, USA, and applicable U.S. federal law, without regard to conflict-of-laws rules.

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. YOU AND PRIMEMODE AGREE THAT ANY DISPUTE OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, OUR PRODUCTS, SERVICES, ADVERTISING, OR MARKETING WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, AND NOT IN COURT, EXCEPT AS STATED BELOW. ARBITRATION WILL BE ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS CONSUMER ARBITRATION RULES, AND IS GOVERNED BY THE FEDERAL ARBITRATION ACT (9 U.S.C. §§ 1–16). THE ARBITRATOR MAY AWARD THE SAME INDIVIDUAL RELIEF THAT A COURT COULD.

CLASS-ACTION WAIVER: DISPUTES WILL BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS. YOU AND PRIMEMODE WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Exceptions: either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive relief in the state or federal courts located in Delaware to protect intellectual property rights. If any part of this arbitration agreement is found unenforceable as to a particular claim or remedy, that claim or remedy will proceed in the Delaware courts and the rest of the arbitration agreement will still apply.

30-day right to opt out of arbitration: you may opt out of this arbitration agreement within 30 days of your first purchase by emailing info@getprimemode.com with the subject line “Arbitration Opt-Out,” stating your name, the product you purchased, and that you wish to opt out. Opting out will not affect any other part of these Terms.

21.2 If you are a customer outside the United States

The arbitration agreement and class-action waiver in Section 21.1 do not apply to you. As a consumer, you benefit from the mandatory consumer-protection laws of the country in which you live, and you may bring proceedings in the courts of your country of residence. To the extent permitted by those mandatory laws, these Terms and any dispute are otherwise governed by the laws of the State of Delaware, USA, but this choice of law does not deprive you of the protection of any mandatory provision of the law of your country of residence.

22. General Terms

Electronic communications. You agree that we may communicate with you electronically, and that notices, disclosures, and agreements we provide electronically satisfy any legal requirement that they be in writing.

Assignment. You may not assign or transfer your rights under these Terms. We may transfer our rights and obligations to another entity (for example, as part of a merger, acquisition, or sale of assets); if we do, your rights under these Terms will not be affected.

No waiver. If we do not enforce a right or provision of these Terms, that is not a waiver of that right or provision or of any other.

Severability. If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force.

Entire agreement. These Terms, together with our Privacy Policy, Refunds & Returns policy, Shipping & Delivery policy, and any other policies posted on the Site, are the entire agreement between you and us regarding the Site and your purchases, and replace any prior agreements on that subject.

Survival. Sections that by their nature should survive termination — including Sections 5, 12, 13, 14, 17, 18, 19, 20, 21, and 22 — survive termination of these Terms.

Events beyond our control. We are not responsible for any failure or delay in performing our obligations caused by events beyond our reasonable control (for example, supply failures, carrier delays, extreme weather, or government action). This does not affect your statutory rights.

23. Contact Us

If you have any questions about these Terms or your order, please contact us:

Email: info@getprimemode.com
Mailing address (mail only — not a warehouse or returns address; do not send products or returns here): 16192 Coastal Highway, Lewes, DE 19958, USA

For returns, please request instructions and the correct return address by email before sending anything back (see Section 11).

* These statements have not been evaluated by the U.S. Food and Drug Administration or any equivalent regulator in the countries where our products are sold. These products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary; testimonials and reviews reflect individual experiences and are not guaranteed outcomes. Consult your healthcare provider before starting any supplement, especially if you are pregnant, nursing, under 18, taking medication, or have a medical condition.